Frequently Asked Questions

When will the library reopen?

No timeframe has been set for when the library will reopen. Computer use by appointment is now available, in addition to our curbside services. We are working on plans and a timeline to expand services. This will be discussed at the next Library Board meeting.

We know how important the library is to our community. While our doors are only open for computer appointments, we are still doing our best to serve you!

We continue to offer curbside pick-up, the ability to return library materials, online resources, online programming, free wi-fi, wi-fi printing, and copier services.

Updates will be posted on social media and our website when they become available.

How do I pick up my holds?

The library provides curbside pick-up during the following times for patrons with items waiting on our holds shelf:

Mondays, Tuesdays, & Wednesdays 11:30am - 7:30pm
Thursdays & Fridays 8:30am - 3:30pm
Saturdays 9:00am - 2:30pm

When you arrive at the library for Curbside Pick-up:

  • Pull up to one of the signs in front of the building.
  • Have your library card number ready and call (608) 835-3656.
  • Staff will assign you a number on the table. Watch for your materials to be placed by that number.
  • When library staff returns into the building, you may pick up your items from the table.

By Appointment

You only need an appointment if:

  • You have more than 10 items to pick up
  • You would like a librarian to select items for you
  • You have another special request

To make an appointment complete the Curbside Pick-Up Form and you will recieve an email with pick up instructions and your your assigned pick-up time. If you do not have email, you can call (608)835-3656 to make an appointment.

Can I still place holds?

Yes. You can use LINKcat to place a hold on an item.

Learn how to find items on the shelf at Oregon with this LINKcat Help page. If you aren't sure if holds you placed can be filled by materials at Oregon, email orelib@oregonlibrary.org or call (608)835-3656.

Does the library have tax forms?

The library has federal and state tax forms that can be picked up during our curbside hours. Please call (608) 835-3656 to let us know what forms you'd like and when you want to pick up tax forms. Call again when you arrive and we will bring the forms out to the table for contactless pick-up.

If we do not have a tax form, it can be printed from the Wisconsin Department of Revenue website or the IRS website for you. The first 10 pages are free and after that it is $0.10 per page.

The library cannot provide any tax advice or assistance. If you need help selecting tax forms, call the IRS help line at (800) 829-1040 8 am-8 pm or go to https://www.irs.gov/help/telephone-assistance for more information.

These are the Wisconsin tax forms that are available:

  • Form 1 Instructions
  • Form 1 Page 1&2
  • Form 1 Page 3&4
  • Form 1 NPR – Non Resident & Part Year Resident Page 1&2
  • Form 1 NPR - Non Resident & Part Year Resident Page 3&4
  • Schedule AD – Additions to Income
  • Schedule AD Instructions
  • Schedule SB – Subtractions from Income
  • Schedule SB Instructions
  • Schedule WD – Capitol Gains & Losses
  • Schedule WD Instructions
  • H & H-EZ Booklet – Homestead Credit
  • Rent Certificate

These are the Federal tax forms that are available:

  • 1040 & 1040 SR Form
  • 1040 & 1040 SR Instructions
  • 1040 (SP) & 1040 SR (SP) Los Formularios

VITA Tax Help

VITA tax help not be at village hall this year. The closest location is at Richard Dilly Tax Center located at 2206 South Park St in Madison. People must make an appointment online at https://www.signupgenius.com/go/richarddilleytaxcenter or by calling (608) 616-5439 M-F between 8am-12pm.

For more VITA locations, go to https://www.revenue.wi.gov/Pages/FAQS/pcs-vita.aspx

If there are no overdue fines through August 31, 2021, why are there charges on my account?

If you have an item checked out that is more than 4 weeks overdue our system marks that item as "Lost" and the replacement cost is automatically charged to your account. Once you return the item, the replacement cost will be removed from your account and as long as the item is returned before August 31, 2021 there will be no late fees added to your account.

If you have fees over $20.00 you will be blocked from placing holds in LINKcat. That block will be lifted once your charges are below $20.00.

I have lost item charges over $20.00 but I want to place holds. Can I just pay the fees online so that I can place holds and then return the items for refunds?

If you have lost materials that you intend to return, DO NOT pay for them online and then request a refund. Because each library in the South Central Library System sets its own refund policy, we cannot guarantee that you would be eligible for a refund.

If you have fees on your account but would like to place a hold call the library at (608) 835-3656.

Can the librarian pick out items for me?

We have librarians who can pull materials for you, your child, and your teen. Request books, movies, magazines and more!

To make a request, complete the Curbside Pick-Up form. On the LIBRARIAN'S CHOICE question, select the age group of the reader who would like items and then answer questions about the reader's interests.

How long will the item(s) I requested be available for pick-up at Oregon?

Holds remain on the holds shelf for one week after they arrive at the library. Stop by during our Curbside Pick-up times to get your items.

Can I return library materials?

Yes. Our outside bookdrop, located on the side of the building nearest the Senior Center, is open 24/7.

Materials returned at Oregon Library will be quarantined for at least 24 hours prior to being checked in. This new quarantine period is due to updated recommendations from the Wisconsin Department of Public Instruction & Wisconsin Department of Health Services.

If you return materials to other libraries, their quarantine period may be different. Each library determines its quarantine time.

Do I need an appointment for curbside pick-up?

You only need an appointment if:

  • You have more than 10 items to pick up
  • You would like a librarian to select items for you
  • You have another special request

To make an appointment complete the Curbside Pick-Up Form and you will recieve an email with pick up instructions and your your assigned pick-up time. If you do not have email, you can call (608)835-3656 to make an appointment.

If you do not need an appointment, you can come anytime during Curside Pick-Up Hours.

Can I use the photocopier?

The library board has voted to allow people in the building to use the copier by appointment. Please call (608)835-3656 to make an appointment. When you make an appointment we will give you instructions for using this service. Failure to follow instructions may result in loss of library privledges

Staff can also make copies for you while you wait in your car during Curbside Pick Up. To use this service call us at (608) 835-3656 or use the Curbside Pick-Up form to make an appointment.

Can I use a computer?

The library board has voted to allow people in the building to use the computer by appointment. Please call (608)835-3656 to make an appointment. When you make an appointment we will give you instructions for using this service. Failure to follow instructions may result in loss of library privledges.

I need to print something. How do I use your printer?

To use our Wi-Fi printing, you can upload a document to our Wi-Fi Printing portal. Here are instructions for using the portal (PDF).

If you prefer you can email or forward your document to us. For black and white prints email the document to oregonpubliclibrary-webprint-bw@printspots.com and for color prints use oregonpubliclibrary-webprint-color@printspots.com

After you submit your document, give us a call at (608) 835-3656 to make sure we have received your print job and then you can pick it up.

Can I use your wi-fi?

Yes. We have free wireless internet available in our parking lot.

I've been calling but can't get through. What do I do?

The library is operating under reduced hours and staffing to ensure the health and safety of everyone. Additionally, we are receiving a higher volume of calls than normal.

If you are calling to pick up items during Curbside Pick-up times, please do not leave a message, just give us a call back. The phones are very busy and we are not always able to listen to voicemails while providing our Curbside Pick-up service.

If you are calling about something other than picking up items during Curbside Pick-up, leave a message and/or email orelib@oregonlibrary.org. Staff are responding to calls and emails as quickly as possible. Please be patient and we'll help you as soon as we can!

Are you accepting donations of materials for the Friends book sale right now?

No, we are not able to accept donated books or other materials at this time.

What online resources can I access while the library is closed?

The library provides many online resources. You can download ebooks, audiobooks, and magazines as well as access many other resources. Get started on Research & Discovery or Research & Discovery for Kids & Families.

The library also has free Wi-Fi that you can access outside the library building.

I have a different question.

Please email orelib@oregonlibrary.org or call (608)835-3656 and we'll see how we can help you. We have reduced hours and may not be able to answer your question immediately, but we'll get back to you as soon as we can.

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