Frequently Asked Questions

When are you open?

The library has returned to our pre-pandemic hours. Curbside pick-up is also available by request.

We continue to offer curbside pick-up, online resources, programming, free wi-fi, wi-fi printing, and copier services.

Our meeting room is not available.

Updates will be posted on social media and our website when they become available.

Are masks required?

Masks are encouraged, but not required for all individuals age 2 and older. Curbside pickup is available for those who prefer not to come into the library.

How do I pick up my holds?

In-Person Hold Pick-Up

The library is open. Come in with your library card, find your holds on the shelf, and check out your items using the self-checkouts or bring the items up to the circulation desk!

Curbside Hold Pick-Up

The library provides curbside pick-up upon request for patrons with items waiting on our holds shelf.

When you arrive at the library for Curbside Pick-up:

  • Pull up in front of the building.
  • Have your library card number ready and call (608) 835-3656.
  • Watch for your materials to be placed on the cart.
  • When library staff returns into the building, you may pick up your items from the cart.

You do not need an appointment.

If there are no overdue fines, why are there charges on my account?

If you have an item checked out that is more than 4 weeks overdue our system marks that item as "Lost" and the replacement cost is automatically charged to your account. Once you return the item, the replacement cost will be removed from your account and there will be not be any late fees.

If you have fees over $20.00 you will be blocked from placing holds in LINKcat. That block will be lifted once your charges are below $20.00.

I have lost item charges over $20.00 but I want to place holds. What should I do?

Please call the library at (608) 835-3656.

If you have lost materials that you intend to return, DO NOT pay for them online and then request a refund. Because each library in the South Central Library System sets its own refund policy, we cannot guarantee that you would be eligible for a refund.

Can the librarian pick out items for me?

We have librarians who can pull materials for you, your child, and your teen. Request books, movies, magazines and more! To make a request, complete the Librarian's Choice form and a librarian will get back to you with instructions for how to pick up the materials.  

Can I use the computer, photocopier, printer, or wi-fi?

Computer

You may use a library computer for up to 2 hours per day. You do not need to make an appointment to use the computer but if you would like to reserve a time in advance you may do so by calling us at (608) 835-3656.

Photocopier

Prints are $0.10 for black and white and $0.50 for color copies. Come in and use the self-service copier. 

Printer

Prints are $0.10 for black and white and $0.50 for color copies. 

You can log in to our public computers and then print documents. Or use our wi-fi printing from your mobile device or laptop. 

Wi-Fi Printing

You may also use our Wi-Fi printing and then pick up your print with curbside-pick up. Upload your document to the Wi-Fi Printing portal. Here are instructions for using the portal (PDF).

If you prefer you can email or forward your document to us. For black and white prints email the document to oregonpubliclibrary-webprint-bw@printspots.com and for color prints use oregonpubliclibrary-webprint-color@printspots.com.

After you submit your document, give us a call at (608) 835-3656 to make sure we have received your print job and then you can pick it up. Prints are $0.10 for black and white and $0.50 for color copies.  Documents will be available to print for up to 48 hours.

Wi-Fi

We have free wireless internet available in our building and outside in the parking lot.

Are you accepting donations of materials for the Friends book sale right now?

No, we are not able to accept donated books or other materials at this time.

I have a different question.

Please email orelib@oregonlibrary.org or call (608)835-3656 and we'll see how we can help you.

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