Frequently Asked Questions

When will the library reopen?

At this point, we do not yet know exactly when the library will reopen or what that will look like. The library is working with the guidance from Public Health, Dane County, the Village and other partners to plan how and when we will be able to reopen safely for staff and our community.

While the library remains closed to the public, we continue to offer curbside pick-up, online resources, and virtual programming.

Updates will be posted on social media and our website when they become available.

When are my items due? 

Due dates for items checked out at Oregon Library will be extended until September 1st. No fines will be assessed for items checked at Oregon Library until after that date.

What if my holds are ready to pick up? 

Change the first sentence to: Items will remain on the holds shelf until at least July 1st or one week from when they arrive at the library, whichever is later.

If you have items on the holds shelf that you want to pick up, you can schedule curbside pick-up

Can I still place holds? 

Yes. You can call (608) 835-3656 or use LINKcat to place a hold on an item. 

However, delivery service between libraries is currently very limited so we recommend placing holds on items that are currently available at the Oregon Public Library. Learn how to find items on the shelf at Oregon with this LINKcat Help page. If you aren't sure if holds you placed can be filled by materials at Oregon, email orelib@oregonlibrary.org or call (608)835-3656.

Can I return library materials? 

Our outside bookdrop is located on the side of the building nearest the Senior Center and is open limited hours (see below).

Materials will be quarantined for a minimum of 3 days per current guidelines so be aware your items will not be checked in on the same day that they are returned. Below is when the book drop will be open:

  • Tuesdays from noon to 6 pm
  • Saturdays* from 9 am to 2 pm

*The book drop will be closed on Saturday, July 4th and will instead be open on Thursday, July 2nd from 9 am to 2 pm.

What online resources can I access while the library is closed? 

The library provides many online resources. You can download ebooks, audiobooks, and magazines as well as access many other resources. Get started on Research & Discovery or Research & Discovery for Kids & Families.

The library also has free Wi-Fi that you can access outside the library building.

How does curbside pick-up work?

The library provides curbside pick-up by appointment and on demand. 

If you have items waiting for you on our holds shelf you may pick them up during these time without an appointment.

  • Mondays from 4:30-7:30 pm 
  • Tuesdays from 12:30-3:30 pm
  • Thursdays from 8:30-11:30 am

When you arrive at the library during our scheduled On Demand times, 

  • Pull into a numbered spot in front of the building.
  • Call (608) 835-3656 and have your library card number ready.
  • Remain in your vehicle and we will bring out your materials.
  • When library staff returns into the building, you may pick up your items from the table. 

We will still be offering appointments for curbside pickup if you prefer a different day or time. To make an appointment, complete the Curbside Pick-up form and you will receive an email with your assigned pick-up day and time.  When you arrive at the library, call (608) 835-3656 and remain in your vehicle. We will bring out your materials. When library staff returns into the building, you may pick up your items from the table. 

Do I need an appointment for curbside pick-up?

If you want to pick up materials outside the hours of Mondays from 4:30-7:30 pm, Tuesdays from 12:30-3:30 pm and Thursdays from 8:30-11:30 pm, then you need an appointment. Complete the Curbside Pick-up form and you will receive an email with your assigned pick-up day and time. 

Can I pick up materials today?

On Mondays from 4:30-7:30 pm, Tuesdays from 12:30-3:30 pm and Thursdays from 8:30-11:30 am you can pick up materials without an appointment if you have items waiting for you on our holds shelf.

If you are making an appointment to pick up materials, sometimes we have same day appointments open. We put the dates that are available in the Curbside Pick-Up form.

I've been calling but can't get through. What do I do?

The library is operating under reduced hours and staffing to ensure the health and safety of everyone. Additionally, we are receiving a higher volume of calls than normal. Please leave a message and/or email orelib@oregonlibrary.org. Staff are responding to calls and emails as quickly as possible. Please be patient and we'll help you as soon as we can!

How often can I use curbside pick-up?

Please limit to once a week.

Are you accepting donations of materials for the Friends book sale right now?

No, we are not able to accept donated books or other materials at this time.

I have a different question.

Please email orelib@oregonlibrary.org or call (608)835-3656 and we'll see how we can help you. We have reduced hours and may not be able to answer your question immediately, but we'll get back to you as soon as we can.

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